Step inside history and explore an icon of New York City resilience. The Museum at Eldridge Street tells the story of the 19th-century Eldridge Street Synagogue and the Jewish immigrants who built it. Our signature self-guided tour invites you to experience life through the eyes of a newly arrived immigrant to New York’s Lower East Side.

The Museum seeks a detail-oriented, enthusiastic, and outgoing individual to fill the role of Visitor Experience Associate. The candidate should possess excellent communication and interpersonal skills, and must be highly reliable. This individual has a record of working in a fast-paced environment and successful experience in a public facing role. This is a full-time role. Essential Duties and Responsibilities ● Performs entrance ticketing, programs sales, & gift shop processing with our POS & other ticketing systems ● Manages upkeep of Museum POS system including other ticket sales platforms & group tours partnerships ● Provide excellent visitor experience to all guests by tending to visitor concerns, assisting with coat check when needed ● Participate in day to day management of cash drawers, including financial reconciliations & reporting ● Attend periodic trainings on Museum standards and protocols (e.g. security, accessibility); responsible for upholding these standards as part of daily duties ● Answers museum telephone lines & answers general inquiry emails ● Maintains proper appearance of the front desk/gift shop area at all times ● Oversees that all public signage, printed materials, etc. are up to date & works with appropriate staff members with signage content & design ● Data entry & other administrative duties as assigned ● Assist with day-of operations as needed for any programs, exhibitions, or special events ● Track inventory & sales of gift shop items & replenishes stock as necessary ● Assist with the planning, research, development, implementation of outreach initiatives ● Provide Museum tours as needed

● Excellent oral & written communication/interpersonal skills, with the ability to effectively impart policies & offerings to visitors ● Front facing experience at a museum or cultural institution ● Ability to enforce Museum policies & procedures while maintaining professionalism & patience ● Strong project management skills, with a proven ability to work on multiple projects simultaneously, & keen attention to detail & deadlines ● Excellent organizational & prioritization skills ● Strong writing, editing, & communications skills ● Experience with data analytics ● Background in History, Jewish Studies, Anthropology, Folklore, Public Humanities, or Social History preferred ● Flexibility in working museum events on evenings or weekends, as required