At The Museum of Modern Art and MoMA PS1, we celebrate creativity,
openness, tolerance, and generosity. We aim to be inclusive places—
both onsite and online—where diverse cultural, artistic, social, and
political positions are welcome. We’re committed to sharing the
most thought-provoking modern and contemporary art, and hope
you will join us in exploring the art, ideas, and issues of our time.

The Museum of Modern Art is currently accepting applications for a Selling Specialist who delivers a knowledgeable, thoughtful, and inspiring customer service experience which plays an integral role in achieving the stores sales and metric goals. Partners with management to formulate strategies to ensure optimal product performance to increase sales of respective category. Upholds MoMA’s standards, policies, and procedures and proactively connects to the Museum to support a holistic visitor experience. Creates a highly positive experience for customers that supports the store mission and encourages repeat visitation and positive word of mouth for the MoMA stores. Proactively engages with customers to drive conversion and sales and to create a memorable customer experience.
Responsibilities:
- Maintains a professional and positive presence on sales floor.
- Leads by example on the selling floor. Engages customers with knowledge of the product assortment with the goal of increasing conversion and average transaction amounts.
- Assists with the merchandising of fixtures in accordance with standards and ensures optimal stock levels and presentation.
- Executes daily stock maintenance by ensuring that all merchandise and fixtures are signed, displayed, lit and clean.
- Partners with Assistant Manager of Sales and Product Managers to assess product performance, providing feedback to Store management and product management team; coordinates and delivers product training to Sales Associates; coordinates floor standards and replenishment training to Sale Associates; reviews and analyzes sales and margin reports to identify opportunities; develops selling strategies.
- Partners with Assistant Store Manager of Operations to maintain inventory levels and identify any discrepancies, conducts mini inventories, and participates in physical inventory.
- Performs register transactions such as sales, returns, memberships and email capture.
- Assists managers in periodic training programs for new staff and demonstrates particular functions during initial shadowing period.
- Performs in-store product demos from time to time to engage customers.
- Visits the Museum regularly.
- Attends product, vendor, and customer service
- Participates in advanced education opportunities as offered.
- Attends staff meetings.
- Performs any other duties as reasonably related to the functions described above.

• High school diploma or equivalent; bachelor’s degree or equivalent preferred.
• Two years in retail. Prior experience in sales team management a plus.
• Strong organizational and communication (verbal and written)
• Customer engagement oriented.
• Organized, detail oriented with superb time management skills.
• Proactive self–starter who exhibits initiative and leadership.
• Proficiency with POS, Word, Excel, Order Entry, and Contact Management. Proficiency with Inventory Management a plus.
• Fully vaccinated with a Centers for Disease Control and Prevention and/or the World Health Organization authorized vaccine (or approved for an exemption as a reasonable accommodation due to a qualified disability or sincerely held religious belief or other legal basis).