Welcome Host NYC

Cartier

Midtown

653 5th Ave

https://www.workwise.care/job-postings/cartier-welcome-host-nyc-midtown-734

Tags
No exp needed
Retail
Min. base wage
$
20.00
/hr
Retail
Est. base annual
$
39,520
Est. base weekly
$
760
/wk
Est. base monthly
$
3,293
/mth
Benefits
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Est. total taxes and net pay (approximations only - see below for calculation details)

Gross Annual Salary

$

39,520

Federal Income Tax

-$

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State Income Tax

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Social Security Tax

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Medicare Tax

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Total Taxes

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Net Annual Pay

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Est. base wage
(post-taxes)

$

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/hr

Est. base weekly
(post-taxes)

$

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/wk

Est. base monthly
(post-taxes)

$

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/mth

Est. base pay ranges table

$
20.00
/hr
38hrs/wk
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40hrs/wk
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45hrs/wk
(overtime)
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50hrs/wk
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55hrs/wk
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Welcome Host NYC at Cartier

This role

Min. base wage

$

your wage

/hr

$‍

20.00

/hr



Est. base annual

$

your salary

$‍

39,520



Health insurance

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Yes

No/Unknown

Dental insurance

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Yes

No/Unknown

PTO

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Yes

No/Unknown

401K

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No/Unknown

Neighborhood

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Midtown

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Company description

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

Job description

Welcoming clients:
- Ensure the clients are provided a gracious and luxurious experience throughout their visit.
- Greet clients, determine nature of business, and announce clients to appropriate personnel or department.
- Efficiently respond to customer regarding services, lead times, pricing and follow-up as appropriate.
- Efficiently manage all department traffic and communicate wait times to clients and key boutique staff
- Escalate issues to the appropriate boutique staff or management
- Graciously answer incoming telephone calls and direct as needed to the appropriate personnel or department
- Manage clients appointments
- Assist clients with as needed service registration and processing of repairs
- Thank clients as they leave
Operations:
- Daily set up and break down of boutique for opening/closing
- Assist with Boutique projects as needed (inventory, organization, restocking of supplies, etc...).
- Liaise with other departments including Richemont IT Service Center, Workshops and Call Centre to ensure client expectations are appropriately managed.
- Compile and analyse client’s statistics to determine trend and productivity.
- Run and sort daily anomaly report for department to ensure timely follow up on all registered services
- Perform clerical or admin duties as require
Knowledge and compliance:
- Develop basic knowledge of brand and products to convey Cartier heritage and values
- Develop deep understanding of Cartier Service Policies
- Understand and comply with Cartier security and operational procedures (i.e. product handling, inventory control, etc.)
Brand Ambassador:
- Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador

Qualifications

  • High school diploma or equivalent
  • Additional language skills (Mandarin, Portuguese, Russian) are a plus
  • Previous experience in luxury retail or hospitality is a plus (client facing)
  • Available to work weekends.
  • Ability to work in a fast-paced retail store environment
  • Computer proficiency (SAP, MS suite) Personal Skills:
  • Ability to project an approachable and professional image in personal appearance, manner, and demeanor
  • Strong understanding of client service needs and client priorities
  • Ability to resolve issues promptly and efficiently
  • Ability to perform under pressure and prioritize issues for optimal results.
  • Excellent communication and analytical skills are needed with an emphasis on details and organization.

Location

NOTE - Tax withholding is calculated using Federal and New York State 2022 income tax guidelines. For simplification, we've assumed "single" marital status and no additional income. This does not represent any legal authority and is just an estimate used for approximation purposes.

Cartier is hiring for a Welcome Host NYC Position in Midtown, New York City. Base pay starts at $20/hr. #TransparentPay #TransparentSalaries #NYCJobs #SalaryTransparency

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