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Create an accountBarry’s is the Best Workout in the WorldTM®. Founded in West Hollywood in 1998, it’s the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that’s as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class.
As a Manager on Duty, you’ll be the first line of contact for Barry’s members. Key is to provide superior customer service while assisting them in class selections, membership questions, Fuel Bar orders and merchandise purchases. We expect you to be excited about meeting and greeting our customers and be part of building a strong Barry’s community.
Key Responsibilities:
- Assess customer needs, maintain quality standards for services, and evaluate customer satisfaction
- Develop constructive and cooperative working relationships with clients/staff, and maintain them over time
- Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely and efficient manner
- Deliver first class customer service at all times
- Greet, assist and check in customers
- Respond to customer questions at the studio, per phone and email
- Handle studio membership database, register new clients, receive membership payments and maintain client base
- Ensure a clean and welcoming atmosphere at all times
- Guide customers with regards to the latest studio promotions, membership discounts and/or special events
- Deliver quality protein smoothies and customer service in the Fuel Bar
- Handle pre-orders and orders on the spot
- Custom to each customer’s needs
- Maintain product knowledge for all studio retail operations
- Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts
Company Culture Responsibilities:
- Work to uphold Barry’s community and culture standards, and live the company mission, vision, and values daily.
- Represent the Barry’s brand within the studio and throughout the PA fitness community.
- Assist in participating in and enhancing the community with your studio and regional teams.
