At Allbirds, we believe in using business as a force for good. We’re a global footwear and apparel brand with roots in New Zealand and our headquarters in San Francisco. Since 2016, we’ve been on a mission to prove that comfort, design, and sustainability aren’t mutually exclusive. Our commitment to creating better things in a better way is fueled by a belief that the fashion industry needs to focus less on flash and more on thoughtfulness. And as a certified B Corp, we’re dedicated to making the most sustainable products we can using premium natural materials - designed for life’s everyday adventures.

The Floor Lead’s core purpose is to deliver an exceptional customer experience and execute daily operations within the store.  
What does the job entail?
Delivering and executing on three primary focus areas: Customer Experience, Operational Excellence, and People Management.
- Customers
- Provide all customers with a high quality and personalized in-store experience, upholding the standards set forth in our Retail Woolbook and Customer Journey.
- Foster high quality customer service across the team by modeling our standards and providing ambassadors with on-the-floor direction and coaching.
- Successfully communicate with and serve a diverse range of customers with different needs and approach preferences.
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- Operations
- Maintain store appearance, cleanliness, and organization, requesting for maintenance as needed.
- Uphold proper visual merchandising standards on the retail floor and windows.
- Monitor stock levels, fill shelves, and ensure all available product is visible on the floor.
- Cashier and resolve point of sale discrepancies. 
- Delegate tasks to ambassadors to ensure productivity and that shift goals are met.
- Constantly strive to better the in-store experience for both customers and your teammates.
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- People
- Ensure all team members understand the goals for their shift and support them in achieving them.
- Model honest and effective communication when delivering and receiving feedback.
- Promote a respectful and productive team culture by helping to de-escalate and resolve conflict when necessary.

• 2+ years of retail experience, fashion or footwear is a plus
• 1+ years of retail managerial experience
• Connection to Allbirds's mission, vision, and products
• Strong communication and interpersonal skills
• Positive and enthusiastic
• Desire to learn and grow
• Reliable and punctual
• Able to work approximately 40 hours per week, including a minimum of one weekend day
• Able to comfortably lift 30 lbs on a regular basis and stand for 95% of the work day What do we offer?
• Competitive hourly rate
• Medical/Dental/Vision insurance
• Mental Health and Financial Wellness Benefits
• 401k employer match
• Paid parental leave
• Wellness Stipend
• 50% Discount on Allbirds Products
• Employee Stock Purchase Program